Retainer Services Terms and Conditions

The following are the terms and conditions for use of Transition Support Property Solutions, Inc DBA Sentinel Directions Safety and Efficiency Agreement (“SEA Agreement”). Please read them carefully before using the Service. By signing the Sentinel Directions SEA Agreement each party agrees to be bound by these Terms and Conditions, including signed proposals, all payment terms, policies, practices, rules, standards and guidelines provided to Customer in writing (and/or available at https://sentineldirections.com/retainer-services-terms-and-conditions/) related to the Services (collectively, the “Agreement”).

1. Prior to issuing this Agreement, TRANSITION SUPPORT PROPERTY SOLUTIONS, INC DBA SENTINEL DIRECTIONS will inspect your requested service, scheduled Monday through Friday between 8:00 AM and 4:00 PM, except holidays.
2. Any repairs deemed necessary must be completed prior to issuing this agreement.
3. Should the Agreement be purchased and paid for at the time of repairs, the Retainer Fee will be applied to the cost of repairs and this inspection will constitute your first maintenance check. 
4. Sentinel Directions reserves the right to reject any Agreement, if, upon inspection by our technician, equipment is found to be in poor operating condition.
5. Under this Agreement, we will perform a monthly check, quarterly check, or other requested services for each commitment term, scheduled Monday through Friday between 8:00 AM and 4:00 PM, except holidays.
6. It is the responsibility of the homeowner to notify the company of desired dates for maintenance; we recommend scheduling at least four weeks to six weeks in advance.
7. As a service agreement customer, you agree to be contacted via phone by a live representative, or a prerecorded message reminding you it is time to schedule your regular service. If you do not wish to receive these reminders, you can opt-out by calling us at 775-241-3846 or by email at andrewbkimball@sentineldirections.com.
8. You can schedule service by calling, texting, or emailing Sentinel Directions.
9. If you cannot make a previously scheduled appointment, 24-hour notice is appreciated. If we are not able to access your home for a scheduled appointment, a $20 “No-Show” fee will be charged.
10. During prolonged extreme weather conditions – such as bad air quality from fires, etc. – extra maintenance checks may be scheduled to accommodate Agreement members at the Agreement fee.
11. Under the conditions of this Agreement, you, as homeowner of the covered location, agree to:
12. Operate covered equipment according to the manufacturer’s and our technicians’ recommendations.
13. Promptly notify us of any unusual operating conditions of repaired or serviced equipment.
14. Schedule service appointments; Sentinel Directions will not reimburse services not scheduled within the commitment term.
15. Permit only our service personnel to perform maintenance or repairs on requested equipment.
16. The base price of this Agreement is renewable annually.
17. The monthly fee for Sentinel Directions SEA Agreement is billed on a monthly or quarterly basis and is non-refundable according to the service agreed upon. Payment may be given through cash, check, or credit card. 
18. An invoice will be issued for customer records upon request.
19. The commitment period for Sentinel Directions SEA Agreement service is 6 months for the monthly agreement, and 12 months for the quarterly agreement, unless otherwise noted on the SEA Agreement, and will renew for a period of the same commitment length unless the customer notifies Sentinel Directions via email of cancellation no less than 30 days prior to the end of the commitment period.
20. You may cancel your Agreement before the commitment term is fulfilled by writing to us, stating that you would like to discontinue your coverage. Upon receipt of cancellation notice, your account will be reviewed and any services and/or discounts received under the terms of this Agreement during the current commitment term will be charged to the credit card on file.  No additional payments will be processed.
21. By subscribing to Sentinel Directions SEA Agreement, you authorize Sentinel Directions to bill you through your credit card company in accordance with this Agreement. You confirm you are the owner of the credit card or have permission of the owner to incur these charges.
22. You acknowledge and agree that Sentinel Directions in its sole discretion, may suspend, discontinue or refuse any and all current and future access to or use of any portion of the services at any time without notice to you in the event Sentinel Directions reasonably believes that you have breached this Agreement. You acknowledge and agree that Sentinel Directions shall have no liability or responsibility to you for termination in the event you breach this Agreement, and that no portion of your fees will be refunded in such case.
23. The effective date of this Agreement is the date of receipt of payment to begin services.
24. This Agreement is non-refundable, in whole or in part.
25. There will be no refunds or credits for partial service. No exceptions will be made. Upgrades will be handled on a case by case basis. Customer agrees to submit any disputes regarding any charge to your account in writing to Sentinel Directions within ten (10) days of such charge, otherwise such dispute will be waived and such charge will be final and not subject to challenge.
26. If you cancel the service before the end of your contract term, no additional discount, benefits or other Agreement features will be valid.
27. The ownership of this Agreement is location-specific and transferable to a new owner within thirty (30) days of the change.
28. The rates for and in this Agreement may be adjusted to reflect current costs and warranties.
29. No service will be rendered under this Agreement if the customer has a past-due account with Sentinel Directions.

Agreement Services and Benefits Defined

1. Priority Service

As a service Agreement member, you will always receive priority for repairs over non-members, generally resulting in 24-48 hour service. During high-volume periods, please help us take care of you by allowing us to schedule your repairs according to need: repairs for safety issues, and repairs for medical needs will take priority.

2. Monthly and Quarterly Services

For an appointed half hour each month or one hour every quarter, your assigned technician can service home maintenance items agreed to for each appointment. These services may include but are not limited to changing air filters, water filters, light bulbs, clearing garbage disposals, drains, checking general mechanical functions of other home systems, door latches, locks, and more. 

3. Inspections

Inspect the overall conditions of home property and maintenance.

The labor charge as recorded relative to service and repairs performed under the terms of this Agreement is guaranteed for a period of six (6) months for the monthly service, and twelve (12) months for the quarterly service from the date the service is performed for the first time.  Sentinel Directions does not guarantee other parts than those we supply.  If repairs later become necessary due to other defective parts, they will be charged separately.

5. Discounted repairs

Repair services performed while this Agreement is active are provided at the subscription rate of  $70 per hour after the 1^st ½ hour of the each month in the monthly retainer plan, or $75 per hour after the 1^st hour of each quarter in the quarterly retainer plan or our standard repair charges. Standard repair charges are applied after 8 hours at the discounted rate in the given month or quarter at $80 per hour.

• Referral Rewards

For every customer you refer to Sentinel Directions who purchases a retainer plan, we will waive ONE fee.  The amount waived will be equal to the monthly or quarterly rate for the referral Agreement, not to exceed your monthly fee.  No more than one Referral Reward may be claimed during each commitment term.

• Transferable

If your home is sold during the commitment term, this Agreement may be transferred to the new homeowner upon written request to Sentinel Directions within thirty (30) days of the sale of the home. Requests made after thirty (30) days are subject to verification of equipment covered by one of our technicians, and any changes in plan costs or services included will be reflected on the new Agreement.

Once each commitment term, Sentinel Directions will replace the batteries in all carbon monoxide detectors and smoke detectors in the primary residence where covered equipment is located.  The service must be requested and must be performed in conjunction with other covered services.

Exclusions & Disclaimers

1. Sentinel Directions cannot cover or be held liable for the following under this or any of our Agreements:
2. Acts of nature.
3. Work performed or materials provided by individuals or companies. 
4. Repairs to products beyond their useful life, for cosmetic purposes, or to parts no longer available.

The services to be performed under this Agreement are not a guarantee against obsolescence, normal wear, or malfunctioning due to misuse or negligence nor shall inspections be construed as an approval or guarantee of the condition of equipment.

Transition Support Property Solutions, Inc dba Sentinel Directions will repair and maintain equipment covered by this Agreement. However, this is not an insurance policy. Transition Support Property Solutions, Inc dba Sentinel Directions is not an insurer and will not be held liable for any and all special or consequential property damages due to or related to equipment or failure of same, including water damage due to leaks from condensate lines, indoor coils, or water lines, electrical lines, etc. Furthermore, Transition Support Property Solutions, Inc dba Sentinel Directions will not be held liable for a home not continuously occupied or damages that occur during an extended period of time in which a home is vacant. Upon acceptance of this Agreement, the Customer warrants that all work areas are free of hazards (asbestos, insects, poison ivy, chemicals, mold, etc. …) and to clear or have cleared the property of any hazards or debris that would impede or prohibit an expeditious, professional installation or repair. In the event that a hazard is discovered during the course of work, all work shall cease until the Customer has taken proper abatement of the hazard at the Customer’s expense. Work will be performed unless postponed by illness, strikes, accidents, extreme weather conditions or other delays uncontrollable by the Company.

Any disputes arising under this Agreement will be governed by the laws of the State of Nevada. The Customer agrees to pay reasonable attorneys’ fees as part of any judgment against him/her arising from the enforcement of this Agreement or the invoice.

1. If any statement or clause of this Agreement is held unenforceable, it shall not negate any other clause or statement contained herein.
2. In the event that a covered part fails and Sentinel Directions determines that the part or equipment has surpassed its average life expectancy or service life, Customer has the following options, one of which must be accepted:
3. Accept the recommended repair and pay the cost of replacement equipment. At this time, the repaired equipment is no longer covered by the Premium Agreement and pricing will adjust (if applicable) at the time of the next bill. Future repairs to this equipment will be billable at normal Agreement rates.
4. Have Sentinel Directions replace the entire piece of equipment or system and apply the service credit to the cost of replacement. The credit may not be combined with any other discounts.
5. Sentinel Directions and its agents are not qualified mold, mildew, or fungus inspectors. Under this Agreement, Sentinel Directions and its agents expressly disclaim any duty to inspect or identify or report the presence or growth of any mold, mildew, fungus, or any combination thereof, on or around any equipment covered by this Agreement.
6. Sentinel Directions and its agents will be held harmless for any damages, including special damages and consequential damages, caused by the presence or growth of mold, mildew, fungi, or any combination thereof that is due to or related to equipment or failure of equipment covered by this Agreement.
7. Neither party shall be deemed in default of this Agreement to the extent that performance of its obligations or attempts to cure any breach are delayed or prevented by reason of any act of God, fire, natural disaster, accident, terrorism, riots, acts of government, shortage of materials or supplies, or any other cause beyond the reasonable control of such party. This Agreement constitutes the entire agreement between the parties regarding the use of the Services and the Agreement, and supersedes all prior or contemporaneous agreements, conditions, and understandings, whether oral or written, with respect to the Agreement and the Services. If any provision (or part thereof) of this Agreement is determined by a court of competent jurisdiction as part of a final non-appealable ruling, government action or binding arbitration, to be invalid, illegal, or otherwise unenforceable, such provision shall be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of this Agreement shall remain in full force and effect and bind the parties according to its terms.
8. You agree to indemnify, hold harmless and defend Sentinel Directions, at your expense, against any and all third party claims, actions, proceedings, and suits brought against Sentinel Directions or any of its officers, directors, employees, agents or affiliates, and all related liabilities, damages, settlements, penalties, fines, costs or expenses (including, without limitation, reasonable attorneys’ fees) incurred by Sentinel Directions or any of its officers, directors, employees, agents or affiliates, arising out of or relating to (i) your breach of any term or condition of this Agreement, (ii) your use of the Service, or (iii) your unauthorized use of the Sentinel Directions Services. In such a case, Sentinel Directions will provide you with written notice of such claim, suit or action. You shall cooperate as fully as reasonably required in the defense of any claim. Sentinel Directions reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.
9. Sentinel Directions has the right to change or modify any of the terms and conditions contained in this Agreement or any policy governing the Service, at any time, by posting modified Terms and Conditions of the Agreement to the Sentinel Directions website located at https://sentineldirections.com/retainer-services-terms-and-conditions/ or such other URL as Sentinel Directions may provide. You are responsible for regularly reviewing the policy. No amendment to or modification of this Agreement will be binding unless (i) in writing and signed by a duly authorized representative of Sentinel Directions or (ii) you continue to use the Service after Sentinel Directions has posted updates to the Agreement or to any policy governing the Service.
10. Each Party shall treat as confidential all Confidential Information of the other Party, shall not use such Confidential Information, except as expressly permitted under this Agreement, and shall not disclose such Confidential Information to any third party without such other Party’s prior written consent. Each Party shall take reasonable measures to prevent the disclosure and unauthorized use of Confidential Information of the other Party. The term “Confidential Information” shall mean any information disclosed by one Party to the other Party in connection with this Agreement which is disclosed in writing or orally and is identified as “Confidential” or which a Party should reasonably believe is Sentinel Directions that relates to the Agreement. Notwithstanding the foregoing, Confidential Information shall not include information that: (i) was developed independently by the receiving Party without any use of the Confidential Information of the other Party or by employees of the receiving Party who have no knowledge of such Confidential Information; (ii) becomes known to the receiving Party, without restriction, from a third party without breach of this Agreement or any other obligation of confidentiality; (iii) was in the public domain at the time it was disclosed or enters the public domain through no act or omission of the receiving Party; (iv) was rightfully known to the receiving Party as demonstrated by prior written records at the time of disclosure; or (v) is disclosed by agreement of the Parties or pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that the receiving Party shall provide prompt notice thereof to the other Party and shall use commercially reasonable efforts to obtain a protective order or otherwise prevent public disclosure of such information.